Refund policy

We want you as a lifelong customer, and need you to feel good in your gear! Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Fit & Sizing

First and foremost, make sure to look at our size chart! The T-Shirts we sell are the BEST quality, softest tees made, period. But they do run small for some (not all people). So, make sure to take a look at our size chart (which is located near where you select your size on every unisex t-shirt we sell).

Please note: Non-t-shirt items in our Private Collections will have size chart images after the last product image.

What if an item ends up not fitting?

No problem. Let's fit you up with the proper size. What good are DillyPop tees if you can't enjoy them and show them off on the court?! Contact us for a resolution. Please make sure to let us know what size you need.  

Important note: We allow up to 3 item exchanges per order, as each item is made to order and we absorb the cost. 

Issues with sizing must be reported within 30 days from the date of you placed your order. 

If you end up needing to return an order, please note that customers are responsible for return shipping.

Also note: original shipping charges are non-refundable unless the return is due to our error (like a damaged or incorrect item).

Eligibility for a Return or Refund 

You are eligible for a replacement or full refund under the following circumstances:

  • The item you received is defective (ink errors, off centered print, etc).
  • The item arrived damaged (hole, a tear, a stain, etc).
  • You received an incorrect item.
  • Your item has poor print quality.

Damaged Items or Poor-Quality Printing 

While incredibly rare, unfortunately this can happen on occasion. For the fastest resolution, please file a claim. We will confirm with you and issue a complimentary replacement.

To process your claim, please meet the following conditions:

  • Contact us within 30 days of the date you placed your order.
  • Provide proof of the issue, including:
    • A clear photo of the entire shirt, as well as closeups for harder to see defects or damage.
    • A photo of the packaging (if applicable).

How to File a Claim

  1. Email us at support@dillypoppickleball.com with the subject line "Return Request - Order #[Order Number]".
  2. Include the following in your email:
    • Your order number.
    • A brief description of the issue.
    • Photos as described above.
  3. Our team will review your request and get back to you within 48 hours.

Resolution Options

Once your claim is approved, you will have the option to:

  • Receive a replacement item (subject to stock availability).
  • Receive a full refund to your original payment method.

A Few Final Notes

  • All apparel items must be unworn and unlaundered to be eligible for exchange.
  • We are not able to offer refunds or replacements for issues caused by improper use, normal wear and tear, or buyer's remorse.
  • For refunds, processing times may vary depending on your payment provider (No longer than 10 business days).
  • No refunds can be issued after 30 days from the purchase date.

Customers are not required to return damaged or defective items.

Still Have Questions?

Reach out to us at support@dillypoppickleball.com. We're here to help and ensure you're thrilled with your experience!